Privacy Policy

1. Information We Collect

When you use MapStory, we may collect personal information you provide directly, such as your name, email address, shipping address, and payment details when placing an order. We also collect usage data including pages visited, interactions with the map configurator, and device information.

2. How We Use Your Information

We use your information to process and fulfill orders, provide customer support, improve our products and services, send order confirmations and shipping updates, and personalize your experience on our platform.

3. Third-Party Services

We work with trusted third-party services to operate our business:

• Shopify — Processes payments and manages orders securely.
• MapLibre / OpenStreetMap — Provides map data for poster generation. Map tiles are fetched directly; no personal data is shared.
• Shipping carriers — Receive your name and address solely for delivery purposes.

4. Cookies

We use essential cookies to maintain your shopping cart and session. We may also use analytics cookies to understand how visitors interact with our site. You can disable cookies in your browser settings, though some features may not function properly.

5. Data Security

We implement industry-standard security measures to protect your personal information. Payment processing is handled entirely by Shopify's PCI-compliant infrastructure — we never store your credit card details.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at hello@mapstory.com. We will respond to your request within 30 days.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.